Help & Support

GENERAL INFORMATION 6

• WHAT IS THE CRYSTAL MAZE?
• WHAT IS THE CRYSTAL MAZE LIVE EXPERIENCE?
• WILL RICHARD O’BRIEN, ED TUDOR-POLE OR RICHARD AYOADE BE THERE?
• Virgin Experience, Buy A Gift and other 3rd party vouchers.
• Hi,

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I HAVEN’T BOUGHT MY TICKETS YET 17

• HOW MUCH DOES A TICKET COST?
• HOW LONG IS THE EXPERIENCE?
• HOW DO I BOOK A TICKET?
• HOW MUCH DOES CORPORATE OR PRIVATE HIRE COST?
• WHERE IS THE CRYSTAL MAZE LIVE EXPERIENCE?

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I HAVE MY TICKETS ALREADY 11

• CAN I CHANGE OR CANCEL MY BOOKING?
• DO YOU OFFER ON-SITE PARKING AT THE CRYSTAL MAZE LIVE EXPERIENCE?
• I AM PREGNANT, CAN I PLAY?
• I HAVE AN INJURY – CAN I STILL TAKE PART?
• HOW LONG IS THE EXPERIENCE?

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ON THE DAY 12

• HOW LONG IS THE EXPERIENCE?
• I AM PREGNANT, CAN I PLAY?
• WHAT TIME DO WE NEED TO ARRIVE?
• CAN WE BRING PEOPLE TO WATCH?
• CAN WE DRINK ALCOHOL BEFORE PLAYING?

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RESTRICTIONS AND LIMITATIONS 8

• IS THERE AN AGE LIMIT?
• ARE THERE ANY WEIGHT/HEIGHT RESTRICTIONS?
• I AM PREGNANT, CAN I PLAY?
• HOW FIT AND ACTIVE DO I NEED TO BE TO PLAY?
• I HAVE AN INJURY – CAN I STILL TAKE PART?

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PRIDE 7

• WHAT IS PRIDE AT THE CRYSTAL MAZE LIVE EXPERIENCE?
• HOW WILL YOU BE RAISING MONEY?
• ARE THERE ANY AGE RESTRICTIONS?
• DO I HAVE TO HAVE A PRIDE SHOW?
• WILL YOU BE ADDING ANY ADDITIONAL SPECIAL EFFECTS?

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COVID-19 MEASURES 10

• DO YOU ACCEPT CASH AT THE CRYSTAL MAZE LIVE EXPERIENCE?
• DO I HAVE TO WEAR A FACE COVERING?
• I STILL HAVE A BOOKING FROM WHEN EVERYTHING WAS CLOSED, HOW CAN I REBOOK?
• WILL THERE BE PEOPLE ON MY TEAM WHO I DO NOT KNOW?
• WHAT IF I AM EXHIBITING COVID SYMPTOMS/ I’VE TESTED POSITIVE FOR COVID?

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