I HAVE MY TICKETS ALREADY

CAN I CHANGE OR CANCEL MY BOOKING?
Once purchased all tickets are non-refundable and cannot be transferred to another date.  
Tue, 28 Jun, 2022 at 11:24 AM
DO YOU OFFER ON-SITE PARKING AT THE CRYSTAL MAZE LIVE EXPERIENCE?
We do not have our own car parking facilities but we are city central and close to many other local car parks. Please plan your journey in advance and allow...
Tue, 28 Jun, 2022 at 11:25 AM
I AM PREGNANT, CAN I PLAY?
Unfortunately, we are unable to admit entry to anyone who is pregnant.
Tue, 28 Jun, 2022 at 11:25 AM
I HAVE AN INJURY – CAN I STILL TAKE PART?
It may still be possible to play with certain injuries, please contact us at guestservices@the-crystal-maze.com or call 0161 791 0727 for further information.
Tue, 28 Jun, 2022 at 11:26 AM
HOW LONG IS THE EXPERIENCE?
The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. All guests select a 30 minute window prior to their experience to ensure entry...
Tue, 28 Jun, 2022 at 11:26 AM
CAN WE BRING PEOPLE TO WATCH?
Unfortunately, there are no opportunities for spectators at The Crystal Maze LIVE Experience.
Tue, 28 Jun, 2022 at 11:27 AM
DO YOU HAVE FOOD AND DRINKS ONSITE?
We currently don't have food or drink options at the venue. Please note, guests should not consume alcohol prior to the experience
Tue, 28 Jun, 2022 at 11:27 AM
WHAT SHOULD I WEAR TO PLAY?
The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze...
Tue, 28 Jun, 2022 at 11:28 AM
DO I NEED TO PRINT MY TICKETS OR CAN I SHOW THEM ON MY PHONE?
We accept printed tickets or are able to scan from a phone screen, provided the screen is clear and not damaged.
Tue, 28 Jun, 2022 at 11:29 AM
WHAT TIME DO WE NEED TO ARRIVE?
Please arrive within your selected 30 minute arrival window to guarantee entry. Whilst we will make every effort to accommodate you, we cannot guarantee ent...
Tue, 28 Jun, 2022 at 11:29 AM