Help & Support

In response to the COVID-19 pandemic, we have taken the decision to become a cashless attraction. We will only be able to accept card payments at The Crysta...

Although face coverings are no longer mandatory for guests playing the Maze, we do encourage guests to wear them, particularly where they are playing within...

If you are looking to rebook a cancelled show you can call the Guest Services team on 0161 791 0727 or email them at guestservices@the-crystal-maze.com plea...

Unless you have booked a team of 8 people, or utilised our ticket block option via our guests services team, you may be joined by people that you do not kno...

Please do not attend the experience if you are exhibiting COVID-19 symptoms. Where less than 24 hours’ notice is given we are unable to reschedule your expe...

As The Crystal Maze LIVE Experience is already played as a maximum of 8 people per team, it has been easy for us to make adaptations to the show without com...

Yes, as much as can be. We have added a number of safety measures which you will notice, however the Experience will be as fun as ever!

We have put a large number of procedures in place to ensure the safety of our staff. Staff who can work from home will continue to have the choice to work f...

Yes, our gold tokens are replaced regularly and all guests will be asked to sanitise their hands before entering The Dome. Between games surfaces inside the...

Yes, a dedicated member of staff will clean all high frequency touch points throughout the day.