I have my tickets already!

Congratulations! You have demonstrated superb taste, exquisite judgement and an admirable sense of adventure. These Q&As may prove useful.

I can't find my booking confirmation
We’re assuming you’ve already looked down the back of the sofa, right? And you’ve checked your spam and junk folders? It’s incredible the stuff that can end...
Thu, 1 Nov, 2018 at 7:57 AM
What time do we need to arrive?
Please make sure you turn up at least 30 minutes before the start time on your ticket. Honestly, it’s important. Why the serious face? Because we need this ...
Thu, 1 Nov, 2018 at 7:58 AM
Do I need to print my tickets or can I show them on my phone?
Hmm. Good question! It depends, really. If you can get your tickets to open on your phone properly, so that you (and we) can see them clearly, then our scan...
Thu, 1 Nov, 2018 at 8:00 AM
What should I wear to The Maze?
The Crystal Maze LIVE Experience is a physical experience – there’s some running involved, maybe even some crawling, so you want to leave your expensive stu...
Thu, 1 Nov, 2018 at 8:01 AM
Do you have food and drinks on site?
We sure do, at our ALL NEW bar The Drama Club, head to the Club beforehand to have a refreshing (alcohol free – no drinking pre The Maze!) drink, or chill o...
Thu, 1 Nov, 2018 at 8:04 AM
Can we bring other people to watch?
The TV show is fab – we L.O.V.E. it – but The Crystal Maze LIVE Experience is about getting stuck in, completing challenges yourself and actually being 100%...
Thu, 1 Nov, 2018 at 8:05 AM
I have fewer than 8 people in my team
No problem! Booking for either site with fewer than 8 people is absolutely fine, so swap any stress you have for a big, wide smile. Smiling now? We’re glad....
Thu, 1 Nov, 2018 at 8:06 AM
How long does The Experience last?
Such a simple question, but the answer is in two parts and includes a Jolly Important Notice. Part 1: once you start The Crystal Maze LIVE Experience, it u...
Thu, 1 Nov, 2018 at 8:08 AM
I have an injury can I still play?
Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to get in touch with us and we can fi...
Thu, 1 Nov, 2018 at 8:09 AM
Where is The Crystal Maze LIVE Experience located?
We have two amazing Mazes in the UK – one in London and one in Manchester. To be specific, the new London Maze is at 22–32 Shaftesbury Ave, London W1D 7...
Thu, 1 Nov, 2018 at 8:11 AM