I have my Tickets Already

Congratulations! You have demonstrated superb taste, exquisite judgement and an admirable sense of adventure. These Q&As may prove useful.

I can't find my booking confirmation
We’re assuming you’ve already looked down the back of the sofa, right? And you’ve checked your spam and junk folders? It’s incredible the stuff that can end...
Mon, 20 Aug, 2018 at 4:50 PM
What time do we need to arrive?
Please make sure you turn up 30 minutes before the start time on your ticket. Honestly, it’s important. Why the serious face? Because we need this time to… ...
Fri, 21 Sep, 2018 at 12:02 PM
Do I need to print my tickets or can I show them on my phone?
Hmm. Good question! It depends, really. If you can get your tickets to open on your phone properly, so you can see them clearly, then our scanners should be...
Mon, 20 Aug, 2018 at 4:53 PM
What should I wear to the maze?
The Crystal Maze LIVE Experience is a physical experience – there’s some running involved, maybe even some crawling, so you want to leave your expensive stu...
Mon, 20 Aug, 2018 at 4:54 PM
Do you have food and drinks on site at the Manchester Maze?
Delighted to see you’re thinking ahead, especially when it comes to essential things like food and drink. You’re definitely on our wavelength! That said, M...
Thu, 23 Aug, 2018 at 1:04 PM
Can we bring other people to watch at the Manchester Maze?
The TV show is fab – we L.O.V.E. it – but The Crystal Maze LIVE Experience is about getting stuck in, completing challenges yourself and actually being 100%...
Thu, 23 Aug, 2018 at 1:04 PM
I have fewer than 8 in my team...
No problem! Booking for either site with fewer than 8 people is absolutely fine, so swap any stress you have for a big, wide smile. Smiling now? We’re glad....
Wed, 22 Aug, 2018 at 2:59 PM
I have access requirements - can I still take part?
Honestly, it’s hard to say for sure straight away. We want the experience to be safe for everyone, so if you’re not sure, get in touch before booking and we...
Wed, 22 Aug, 2018 at 3:01 PM
How long does the Experience last at the Manchester Maze?
Such a simple question, but the answer is in two parts and includes a Jolly Important Notice. Part 1: once you start The Crystal Maze LIVE Experience, it u...
Fri, 21 Sep, 2018 at 12:02 PM
I have an injury, can I still play?
Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to get in touch with us and we can fi...
Wed, 22 Aug, 2018 at 3:03 PM