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I can't find my booking confirmation
We’re assuming you’ve already looked down the back of the sofa, right? And you’ve checked your spam and junk folders? It’s incredible the stuff that can end...
Sat, 1 Sep, 2018 at 10:29 AM
What time do we need to arrive at The London Maze?
Please make sure you turn up at least 30 minutes before the start time on your ticket. Honestly, it’s important. Why the serious face? Because we need th...
Fri, 21 Sep, 2018 at 10:56 AM
Do I need to print my tickets or can I show them on my phone?
Hmm. Good question! It depends, really. If you can get your tickets to open on your phone properly, so you can see them clearly, then our scanners should be...
Thu, 16 Aug, 2018 at 5:01 PM
What should I wear to the Maze?
The Crystal Maze LIVE Experience is a physical experience – there’s some running involved, maybe even some crawling, so you'll want to leave your expen...
Thu, 23 Aug, 2018 at 1:02 PM
Do you have food and drink at The London Maze?
Delighted to see you’re thinking ahead, especially when it comes to essential things like food and drink. You’re definitely on our wavelength! That said, M...
Thu, 23 Aug, 2018 at 1:02 PM
Can we bring other people to watch us at The London Maze?
The TV show is fab – we L.O.V.E. it – but The Crystal Maze LIVE Experience is about getting stuck in, completing challenges yourself and actually being 100%...
Thu, 23 Aug, 2018 at 1:03 PM
I have less than 8 in my team...
No problem! Booking for either site with fewer than 8 people is absolutely fine, so swap any stress you have for a big, wide smile. Smiling now? We’re glad....
Fri, 17 Aug, 2018 at 9:14 AM
I have access requirements - can I still take part in The London Maze?
Honestly, it’s hard to say for sure straight away. We want the experience to be safe for everyone, so if you’re not sure, get in touch before booking and we...
Thu, 23 Aug, 2018 at 1:03 PM
How long does the London Experience last?
On arrival, teams have to go through a safety briefing, fill in some important paperwork, take a selfie in a bomber jacket, and then have the vital "Te...
Thu, 23 Aug, 2018 at 1:04 PM
I have an injury, can I still play?
Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. If you can stand for the length of The Experience, can still...
Fri, 17 Aug, 2018 at 9:27 AM