Oh no – bad luck! Much as we love being in control, we can’t do a thing about the weather. And because we’re indoors, we go ahead whatever the conditions outside. That means we can’t give any refunds or rebook tickets for guests who can’t travel because of bad weather. We’re really sorry, but that’s how it is.

If we ever have to cancel a show because of dismal weather we’ll announce it on our social media feeds and do all we can to contact everybody who’s booked.

If the weather is so terrible and/or dangerous that the police or government have advised people not to travel, then please contact us to discuss your situation – just email us at guestservices@the-crystal-maze.com.